Furniture Shipping and Returns


We are unable to freight any furniture items, rugs & lighting internationally.

Please note furniture items do not qualify for free shipping; shipping rates will be calculated at checkout.

We offer a furniture courier service with door to door delivery.


We do not accept returns for “change of mind” or “incorrect items purchased”. Please ensure you review the item’s details online and we encourage you to visit our  Hawksburn, South Melbourne or Malvern Concept Stores to view furniture and fabric samples before purchasing.

Please note that colours shown online are indicative only. Timber is a natural product with variations from product to product. Again if unsure, please arrange to visit one of our stores to view the product.


In the unlikely event where an item is found to be faulty, please contact us within 7 days of your furniture delivery. We will provide a replacement (when we are able), or offer a full refund. Please email our customer service team at or call 1300 304 269. Note: This policy applies only to products purchased directly online from If you have purchased AURA product from a retail store, please contact the store where you purchased the item from.