Shipping & Returns

COVID-19 UPDATE

Our online shop remains open for Australian shipping only, however you may experience slightly longer dispatch times & Australia Post delivery. 

Our warehouse teams are strictly following Covid-19 safety guidelines and we are ensuring that once placed, your orders are ready to leave the warehouse within 3-5 business days. We have been advised by Australia Post that there are delays within their delivery network due to the increase in demand, a reduction in air freight capacity, and health and safety measures such as social distancing at their facilities. This could mean that your order can take up to 10 business days to be delivered after dispatch. 

Australia Post will no longer require signatures for contact-free delivery. Please be advised that express delivery is not available during this time. 

We greatly appreciate your understanding and patience for the extended delivery times.

Please Enjoy FREE SHIPPING ON ORDERS OVER $150 & FREE EXTENDED 60 DAY RETURNS to shop in the comfort of your own home during this time.

(Excludes furniture - please see our FURNITURE DELIVERY & RETURNS INFORMATION PAGE)

Our usual delivery times:

AUSTRALIAN DELIVERY (Standard Shipping)

Free shipping over $150* and Flat rate shipping of $9.95 for orders under $150. (*Excludes Furniture - for Furniture delivery see our Furniture Shipping & Returns page).

We endevour to dispatch all orders received before 1pm weekdays on the same day. Orders placed on the weekend or (Victorian) public holidays will be processed the next business day.

We deliver all of our products Australia-wide with Australia Post (excluding large furniture which is sent with specialist furniture couriers)

Please note that during Sale periods, orders may take longer than usual to dispatch.  Deliveries take place Monday to Friday during normal business hours. 

ESTIMATED LOCAL DELIVERY TIMES

  • Melbourne: 1-3 business days after dispatch
  • Sydney, Adelaide & Canberra: 2-3 business days after dispatch
  • Brisbane, Hobart & Perth: 3-4 business days after dispatch
  • Perth & Darwin: 5-6 business days after dispatch

Please allow up to 10 business days for rural deliveries. Note: Since estimated delivery times cannot be guaranteed, we suggest allowing up to 10 business days after dispatch for all deliveries.

EXPRESS SHIPPING

Express shipping - Flat rate shipping of $19.95. (Applies to Australia only and Excludes Furniture)

Express orders received before 11am weekdays will be dispatched on the same day.  Excepting weekends, all orders usually ship within 24 hours of payment.

AURA Express shipping is via Express eParcel please refer to the Australia Post website for shipping times. Australia Post website.

TRACKING

Once an order has been dispatched, an email with tracking details will be sent to the customer's nominated email address. For any enquiries relating to tracking an order, please contact the AURA Customer Service Team here.

ONLINE RETURNS POLICY (Excluding large furniture - see our Furniture Shipping & Returns page).

Purchase with the utmost peace of mind. All AURA products purchased from aurahome.com.au are sold with a 30 day, money-back guarantee. If your item(s) prove to be unsuitable for any reason, you can take advantage of our free returns policy via Parcelpoint. All products purchased through our onilne store need to be returned to our Online returns department. 

You are also welcome to return your item via Australia Post at your own expense. Please address your return to: 

Online Returns
Aura Home 
PO 2000 
Moorabbin, Victoria, 3189

Order Number / Invoice number required.


RETURNS TERMS AND CONDITIONS

To be eligible for a refund, simply return the unopened product in its original packaging within the 30 day money back guarantee period. Return items that have been opened and are unaccompanied by the original packaging and receipt of purchase will not be approved.

Approved refunds cover the original product purchase price.
The 30 day guarantee period will commence from the date the customer receives their product. 
Delivery charges will not be refunded 
International deliveries please refer to international delivery costs. 

FREE ONLINE RETURNS VIA PARCEL POINT (excludes Furniture)

Take advantage of our no-questions-asked, free returns policy via Parcelpoint. AURA has teamed up with ParcelPoint to make returns simple and easy. ParcelPoint is a a 7-day-a-week service that allows you to drop off parcels at trusted participating outlets across Australia. The service is completely secure and trackable, and best of all, it's free! Simply follow these three easy steps:

1. BOOK     Follow the simple online process to print your free returns shipping label.

2. LABEL     Securely pack your returning items and apply the printed shipping label.

3. RETURN     Drop it off at your most convenient ParcelPoint outlet when it suits you.

CLICK HERE TO GET STARTED

FAULTY ITEMS

(Excludes furniture - please see our FURNITURE DELIVERY & RETURNS INFORMATION PAGE)

When considering whether an item is faulty, please consider the hand-made nature of the product. In the unlikely event where an item is found to be faulty, AURA will provide a replacement (when we are able), or offer a full refund. Returns are processed as quickly as possible, but please allow for up to 28 days. To return goods for exchange or refund please email our customer service team at hello@aurahome.com.au or call 1300 304 269. Note: This policy applies only to products purchased directly online from aurahome.com.au. If you have purchased AURA product from a retail store, you are required to return to that store.

RETURNING GOODS PURCHASED DURING SPEND & SAVE PROMOTIONS

If a customer wishes to return an item purchased during a Spend & Save promotion, any refund will take into account the $50 or $100 discount applied. In addition, if the new total value of the order drops below $150 for Australia then free shipping may no longer apply. Similarly, if the new total value of the order drops below $50 then the E-newsletter Sign Up Discount' may no longer apply. It will then be added back before a refund is given.

INTERNATIONAL DELIVERY

Unfortunately due to the COVID-19 pandemic, our International delivery partner is experiencing some delays in shipping international orders.

We have made the decision to suspend international shipping until delivery times improve.