Terms & Conditions

DISCOUNT CODES AND WELCOME OFFERS

Discount codes and Welcome Offers are valid on full price items and they are not valid for Sale Items or Gift Cards.

 

$15 OFF FIRST ORDER

The $15 off your first order coupon is applicable on full priced items and on orders over $100 . Limit one per customer. Can only be redeemed once. Offer expires two weeks from the date of receipt. Code is not transferable or combinable with other promotional offers. Valid for product purchase only - not redeemable on shipping costs or gift cards.

 

CURRENT PROMOTION

$40 Voucher: 

The $40 voucher is available to existing Aura Home customers who have made at least one previous purchase. Spend $150 or more on eligible full-price Aura Home products to receive $40 off your order. The offer is valid online at www.aurahome.com.au until 11:59pm AEDT on 19 October 2026 and is limited to one use per customer.

The voucher cannot be used on sale or discounted items, non-Aura Home branded products or gift cards, and excluded products do not count towards the $150 minimum spend. The voucher cannot be used in conjunction with any other discount, promotional code or offer and cannot be applied retrospectively. Standard Aura Home returns terms apply.

 

WIN YOUR WISHLIST

1. Eligibility

1.1 This Promotion is open to Australian residents aged 18 years or older at the date of entry who have a registered wishlist account on www.aurahome.com.au.

1.2 Entrants must also be subscribed to Aura Home’s marketing emails at the time of the draw to be eligible to win.

1.3 Employees of Aura Lifestyle Pty Ltd, its related entities, agencies, suppliers and their immediate families are not eligible to enter.

1.4 Entrants must enter in their own name and not on behalf of another person.

1.5 The Promoter reserves the right to verify the validity of entries and Entrants, including an Entrant’s identity, age, place of residence, wishlist and email subscription status.

1.6 The Promotion is subject to all applicable Australian federal, state and territory laws and regulations.

2. Promotion Period and How to Enter

2.1 The Promotion commences on 2 October 2026 and ends at 11:59 pm AEDT on 9 November 2026 (Promotion Period).

2.2 All times are based on Melbourne, Victoria time.

2.3 To enter, eligible Entrants must, during the Promotion Period:

  • Have or create an Aura Home account;

  • Create or save a wishlist on www.aurahome.com.au; and

  • Be subscribed to Aura Home’s marketing emails at the time of the prize draw.

2.4 No purchase is necessary to enter.

2.5 Each eligible Entrant will receive one entry into the Promotion, regardless of the number or value of items saved to their wishlist.

2.6 Entrants are responsible for ensuring that their account and contact details are accurate and that they remain subscribed to Aura Home’s marketing emails until the draw.

3. Prizes

3.1 There are two (2) prizes available to be won.

3.2 Each winner will receive the items contained in their eligible wishlist up to a maximum total value of AUD $1,000, including GST (Prize).

3.3 If the total value of a winner’s wishlist exceeds $1,000, the Promoter will select items from the winner’s wishlist up to a maximum value of $1,000. The Promoter may contact the winner to confirm the selected items.

3.4 The Prize is not transferable, exchangeable or redeemable for cash.

3.5 The Prize is subject to product availability at the time of fulfilment. If an item selected by a winner is unavailable, the Promoter may substitute that item with another Aura Home product of equal or lesser value.

3.6 The maximum total prize pool is AUD $2,000.

4. Winner Selection

4.1 This Promotion is a game of chance and not a game of skill.

4.2 Two (2) eligible winners will be selected by random draw from all eligible entries received during the Promotion Period.

4.3 The draw will take place at 12:00 noon on 10 November 2026, Melbourne time.

4.4 The draw will be conducted by the Promoter at its premises or by an electronic random selection method determined by the Promoter.

4.5 Each eligible entry will have an equal chance of being selected.

4.6 The Promoter may draw reserve entries in case a selected winner is determined to be ineligible or cannot be contacted within the required timeframe.

5. Notification and Claiming the Prize

5.1 Winners will be notified by email using the email address associated with their Aura Home account.

5.2 Winners may also be announced on the Promoter’s website and/or Aura Home’s social media channels.

5.3 Each winner must claim their Prize within 28 days of being notified by the Promoter, in accordance with the instructions provided.

5.4 If a winner cannot be contacted, is found to be ineligible, has not complied with these Terms and Conditions, or does not claim the Prize within the required timeframe, the Promoter may conduct a further random draw to select a replacement winner.

5.5 The Prize will be delivered to the winner’s nominated Australian delivery address. The winner is responsible for providing accurate delivery details.

5.6 The Promoter is not responsible for any Prize that is lost, damaged or misdirected due to incorrect or incomplete delivery information supplied by the winner.

6. General

6.1 The Promoter’s decision in all matters relating to the Promotion is final, subject to applicable law.

6.2 If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including technical difficulties, unauthorised intervention, fraud or other circumstances affecting the proper conduct of the Promotion, the Promoter reserves the right, to the fullest extent permitted by law, to:

(a) disqualify any Entrant; or
(b) modify, suspend, terminate or cancel the Promotion.

6.3 Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify any statutory consumer guarantees or other rights that cannot lawfully be excluded under applicable Australian law.

6.4 Except for any liability that cannot by law be excluded, the Promoter and its officers, employees and agents are not responsible for any loss, damage or injury arising in connection with the Promotion, including loss arising from technical difficulties, equipment malfunction, unauthorised access or third-party interference, or any entry that is late, lost, altered, damaged or misdirected.

6.5 Any tax liability arising from the acceptance or use of the Prize is the responsibility of the winner. Entrants should obtain independent tax advice if required.

7. Privacy and Marketing Communications

7.1 Entry into the Promotion requires Entrants to provide personal information to the Promoter.

7.2 The Promoter will collect, use and manage personal information in accordance with its Privacy Policy, available at:

Aura Home Privacy Policy

7.3 By entering the Promotion, Entrants consent to the Promoter using their personal information for the purposes of administering the Promotion, contacting Entrants in relation to the Promotion and otherwise in accordance with the Promoter’s Privacy Policy.

7.4 As subscription to Aura Home’s marketing emails is an eligibility requirement for this Promotion, Entrants must remain subscribed to Aura Home’s marketing communications until the draw has taken place.

7.5 Entrants may unsubscribe from Aura Home’s marketing emails at any time. However, unsubscribing before the draw will mean that the Entrant is no longer eligible to win the Prize.

8. Promoter

The Promoter is Aura Lifestyle Pty Ltd.

Promoter: Aura Lifestyle Pty Ltd
Website: www.aurahome.com.au
Promotion: Win Your Wishlist
Promotion Period: 2 October to 9 November 2026
Draw Date: 10 November 2026 at 12:00 noon Melbourne time
Total Prize Pool: AUD $2,000

 

GIFT CARDS

AURA Gift Cards can be used only at aurahome.com.au or instore. You can redeem by using your gift card code at checkout and have a validity of 3 years from the date of purchase.

  • Gift Cards are excluded from all promotional sales.
  • Gift Cards purchased online are not physical cards, and are instead sent via email with a unique code. Once payment has been made the gift card will be emailed to the nominated email address. It is the purchasers and recipients' responsibility to ensure that the nominated email address is correct. We cannot be held responsible for any incorrectly emailed, lost, stolen or deleted gift card email or code.
  • From time to time gift card can get caught up in spam filters – it is up to the recipient to check these filters. We cannot take responsibility for gift cards that cannot be delivered due to fire walls, spam filters, capacity of recipients mailbox or any other factors out of our control.
  • Only one Gift Card can be redeemed per transaction.
  • Gift Cards are valid for use online and instore.
  • If the value of the transaction is less than the value of the gift card after checkout the outstanding balance will be shown on screen which can used for future purchases within the expiry period.
  • If the value of the transaction is more than the value of the gift card the recipient can pay the remaining amount using another accepted payment method.
  • Gift cards cannot be redeemed for cash.
  • The unique code that came with the Gift Card must be entered at the time of redemption.
  • We are unable to refund any Gift Card purchases.
  • Gift Cards are non refundable product.
  • Aura Home reserves the right to cancel a Gift Card code at their discretion.
  • If you experience any technical difficulties or have lost your gift card, please contact hello@aurahome.com.au and provide the invoice number for the transaction.

 

APPLICATION

These terms and conditions apply to the use of the all AURA websites. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can change at any time, and it is the responsibility of the customer to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order. The following terms and conditions will apply between you, the customer, and AURA Lifestyle Pty Ltd (from now on referred to as AURA), when you purchase an item from aurahome.com.au, and do not affect your statutory rights: Your contract for purchases made through aurahome.com.au is with AURA and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

If you are under the age of eighteen, you may only use the site in conjunction with, under the supervision of, or with the consent of, a parent or guardian. If you do not qualify, please do not use the site. You warrant that all details you provide to aurahome.com.au for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that you are authorised to use the credit or debit card you use for payment, and that there are sufficient funds in your account to cover payment of the product(s) ordered.

  • You agree that e-mail can be used as a means of communication.
  • If there are any changes to the details supplied by you it is your responsibility to inform AURA as soon as possible.
  • It is a crime to use someone else’s identity or stolen/invalid credit card to order. Anyone caught engaged in fraudulent behaviour will be prosecuted to the fullest extent of the law.
  • AURA reserves the right to terminate an agreement with you and to suspend or terminate your access to the site immediately and without notice if:
      • you fail to make payment to us when due,
        you breach any of our terms and conditions,
      • when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity, or
      • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on aurahome.com.au.

 

INDEMNITY

You, the customer, agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

 

ORDERING

When placing an order, you warrant that any and all information given is accurate and complete.

  • All orders are subject to acceptance and product availability.
  • All prices listed on aurahome.com.au are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All orders for Australian delivery include GST.
  • No contract for the sale of any product will exist between you and aurahome.com.au until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method and cost.
  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
  • If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

 

DELIVERY

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.

  • If your delivery address is outside of Australia, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
  • Please note international shipments may be subject to cross-border inspections by customs authorities.

 

CURRENCY
  • All prices displayed on this website are listed in Australian Dollars (AUD), and all transactions are processed in Australian Dollars (AUD).
  • If you are purchasing from outside Australia, your payment may be converted to your local currency by your bank or payment provider. Exchange rates are determined by your payment provider at the time of the transaction and may vary. You may also be subject to additional international transaction or currency conversion fees imposed by your bank or payment provider.
  • We are not responsible for any differences in pricing due to exchange rate fluctuations or for any additional fees charged by your bank or payment provider.

 

Aurahome.com.au accepts the following payment methods:

  • Visa
  • Mastercard
  • Amex
  • Union Pay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Paypal
  • Afterpay (*Australia only)

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

 

EXCHANGE PROCEDURE

We will be happy to honour our obligations under the Australian Consumer Law for any products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error.

 

Final Sale Policy
Please choose carefully, as items marked as Final Sale or Clearance cannot be returned, refunded, or exchanged due to a change of mind, incorrect size choice, or if you simply dislike the product.

Your Consumer Rights Still Apply

Our Final Sale policy does not exclude, restrict, or modify your statutory rights under the Australian Consumer Law.

If a Final Sale item is:

  • Faulty, damaged, or unsafe
  • Significantly different from its description or sample
  • Incapable of doing what it was advertised to do

You are legally entitled to a remedy, which may include a repair, replacement, or full refund in accordance with ACCC guidelines. If you believe your item is faulty, please contact our customer services team at hello@aurahome.com.au with your proof of purchase.

 

LIABILITY

We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on aurahome.com.au is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to accept an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
  • In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of lesser quantity to that which was expected, please notify us of the problem in writing at the address stated in the confirmation e-mail and we will be happy to honor our obligation under the Australian Consumer Law.
  • We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as differing internet browsers, monitor colour and contrasts, etc, we cannot be held responsible or liable for any colour discrepancies between images and physical products.
  • The products sold on aurahome.com.au are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from aurahome.com.au except to the extent of any liability at law.
  • We have taken every measure to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  • We offer no warranty that aurahome.com.au will meet all of your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website except to the extent of any liability law.
  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
      • Any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
      • Any loss of goodwill or reputation; or
      • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions
  • Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.

 

PRIVACY

We will not pass on your personal or credit card details to any third party. We will never ask for personal details via email. If you receive an unsolicited email asking you for your aurahome.com.au log in details, please contact our Customer Service team immediately.

 

COPYRIGHT

All rights, including copyright, in the content of the aurahome.com.au web pages are owned or controlled by AURA. In accessing aurahome.com.au web pages, you agree that you may only download the content for your own individual and non-commercial use. Images may be shared on social media platforms, provided that they link back to aurahome.com.au and are not displayed on sites contrary to AURA’s philosophy. We reserve the right to ask that any AURA owned content be removed from any site without question or delay. Otherwise, you may not copy, broadcast, transmit, show or play in public, adapt or change in any way the content of the aurahome.com.au web pages for any other purpose whatsoever without the prior written permission of AURA.

 

THIRD PARTY INFORMATION

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for AURA products are those stated on the AURA website. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

 

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

 

SURVIVAL

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

 

ENTIRE AGREEMENT

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what AURA and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

 

LAW

The Conditions shall be governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.