Shipping & Returns

STANDARD DELIVERY


DELIVERY & HANDLING FEES - Free Shipping for orders over $200* and $9.95 for orders under $200 - for Furniture delivery see our Furniture Shipping and Returns Page

DELIVERY TIMERAMES - Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel; 

 

Melbourne 1-3 business days after dispatch
Sydney, Adelaide & Canberra 2-3 business days after dispatch
Brisbane & Hobart 3-4 business days after dispatch
Perth & Darwin 5-6 business days after dispatch

EXPRESS DELIVERY


EXPRESS DELIVERY FEES - Flat rate shipping of $19.95. (Applies to Australia only and Excludes Furniture and Rugs)

DELIVERY TIMEFRAMES - Express orders received before 1pm weekdays will be dispatched on the same day.  Excepting weekends, all orders usually ship within 24 hours of payment. AURA Express shipping is via Express eParcel please refer to the Australia Post website for shipping times. Australia Post website.

 

ORDER TRACKING

Once an order has been dispatched, an email with tracking details will be sent to the customer's nominated email address. For any enquiries relating to tracking an order, please contact the AURA Customer Service Team here.

 

ONLINE RETURNS

RETURNS TERMS & CONDITIONS - Shop with confidence knowing it is simple to return or exchange your purchase with our 30 day money back guarantee. Approved refunds cover the original product purchase price, shipping costs are not included.

To be eligible for a refund for change of mind, your items must be:

- Returned within 30 days of receiving the product

- Unopened in its original packaging

- Receipt of purchase included


International deliveries please refer to international delivery page.

 

FREE ONLINE RETURNS VIA PARCEL POINT (excludes Furniture and Rugs)

Take advantage of our no-questions-asked, free returns policy via Parcelpoint. AURA has teamed up with ParcelPoint to make returns simple and easy. ParcelPoint is a a 7-day-a-week service that allows you to drop off parcels at trusted participating outlets across Australia. The service is completely secure and trackable, and best of all, it's free! Simply follow these three easy steps:

 

1. BOOK     Follow the simple online process to print your free returns shipping label.

2. LABEL     Securely pack your returning items and apply the printed shipping label.

3. RETURN     Drop it off at your most convenient ParcelPoint outlet when it suits you.

CLICK HERE TO GET STARTED


FAULTY ITEMS

(Excludes furniture - please see our Furniture Shipping & Returns page).

When considering whether an item is faulty, please consider the hand-made nature of the product. In the unlikely event where an item is found to be faulty, AURA will provide a replacement (when we are able), or offer a full refund. Returns are processed as quickly as possible, but please allow for up to 28 days. To return goods for exchange or refund please email our customer service team at hello@aurahome.com.au or call 1300 304 269. Note: This policy applies only to products purchased directly online from aurahome.com.au. If you have purchased AURA product from a retail store, you are required to return to that store.

 


RETURNING GOODS PURCHASED DURING SPEND & SAVE PROMOTIONS

If a customer wishes to return an item purchased during a Spend & Save promotion, any refund will take into account the $50 or $100 discount applied. In addition, if the new total value of the order drops below $200 for Australia then free shipping may no longer apply. Similarly, if the new total value of the order drops below $50 then the E-newsletter Sign Up Discount' may no longer apply. It will then be added back before a refund is given.