International Orders


INTERNATIONAL DELIVERY

Flat-rate international Shipping is currently available. Shipping Rates as below.

For shipping to different countries, please contact us directly at hello@aurahome.com.au. Our international shipments are sent via Australia Post through Express Post International or Parcel post. For more information on International shipping please contact our customer service team here.



International Shipping Charges

Country Shipping
New Zealand - Free Shipping on Orders over $200 $20
Hong Kong, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand & Vietnam, China, Taiwan, Japan, France, Italy, Germany, United States, Canada, United Kingdom, Ireland, Portugal, Spain, Belgium, Netherlands, Australia, Scandinavia, Finland, Norway, Sweden, Vietnam, Laos & Cambodia $30
Brunei, India & Sri Lanka $25
Rest of the world - Please email hello@aurahome.com.au



ESTIMATED INTERNATIONAL DELIVERY TIMES

Approximately 6-10 business day delivery to metropolitan areas of major cities, however we suggest allowing up to 28 business days after dispatch for all international deliveries. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control. Please note we are unable to ship large items internationally eg: Rugs and Furniture



CUSTOMS, DUTIES, TAXES AND REGULATIONS

All orders are fulfilled and dispatched from our warehouse facilities in Melbourne, Australia.

Please be aware that customs, duties and sales taxes may be applicable to your order. This is not something that Aura Home can control nor prevent.

Once a parcel reaches its country of destination, the customer is responsible for any additional customs fees that may apply.

Duty charges are determined by the country of destination. Unfortunately, this is not something Aura Home has control over; therefore, Aura Home is unable to advise what duties may apply.

Where parcels are held for an extended or delayed period of time by customs or quarantine authorities, you (the addressee) will be contacted directly by these parties to advise of this.

When tracking your parcel online, you may also notice the status Possible Delay, which may indicate that your parcel has been delayed by customs.



TRACKING YOUR ORDER

Once we’ve shipped your order, we will update you with your tracking details and instructions via email. For any queries related to tracking, please contact our Aura Home Customer Care Team here.


ONLINE RETURNS POLICY | TERMS AND CONDITIONS

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period.



PRODUCTS THAT DO NOT QUALIFY FOR INTERNATIONAL DELIVERY:

All Furniture