Returns


RETURNS POLICY 

Purchase with the utmost peace of mind. All AURA products purchased from aurahome.com.au are sold with a 30 day, money-back guarantee. If your item(s) prove to be unsuitable for any reason, you can take advantage of our free returns policy via Parcelpoint.

You are also welcome to return your item via Australia Post at your own expense. Please address your return to: 

Online Returns
Aura Home 
PO 2000 
Moorabbin, Victoria, 3189

Order Number / Invoice numer required.


RETURNS TERMS AND CONDITIONS

To be eligiable for a refund, simply return the unopened product in its original packaging within the 30 day money back guarantee period. Return items that have been opened and are unaccompanied by the original packaging and receipt of purchase will not be approved.

Approved refunds cover the original product purchase price.
The 30 day guarantee period will commence from the date the customer receives their product. 
Delivery charges will not be refunded 
International deliveries please refer to international delivery costs. 


FREE RETURNS VIA PARCEL POINT

Take advantage of our no-questions-asked, free returns policy via Parcelpoint. AURA has teamed up with ParcelPoint to make returns simple and easy. ParcelPoint is a a 7-day-a-week service that allows you to drop off parcels at trusted participating outlets across Australia. The service is completely secure and trackable, and best of all, it's free! Simply follow these three easy steps:

 



Follow the simple online process to print your free returns shipping label.



Securely pack your returning items and apply the printed shipping label.



Drop it off at your most convenient ParcelPoint outlet when it suits you.



FAULTY ITEMS

When considering whether an item is faulty, please consider the hand-made nature of the product. In the unlikely event where an item is found to be faulty, AURA will provide a replacement (when we are able), or offer a full refund. Returns are processed as quickly as possible, but please allow for up to 28 days. To return goods for exchange or refund please email our customer service team at hello@aurahome.com.au or call 1300 304 269. Note: This policy applies only to products purchased directly online from aurahome.com.au. If you have purchased AURA product from a retail store, you are required to return to that store.




RETURNING GOODS PURCHASED DURING SPEND & SAVE PROMOTIONS

If a customer wishes to return an item purchased during a Spend & Save promotion, any refund will take into account the $50 or $100 discount applied. In addition, if the new total value of the order drops below $150 for Australia (and $200 for International) then free shipping may no longer apply. Similarly, if the new total value of the order drops below $50 then the E-newsletter Sign Up Discount' may no longer apply. It will then be added back before a refund is given.