AURA's Delivery Policy
AURA product is also available in selected retail stores nationally. This online policy applies only to products purchased directly online from AURA, and if you purchased your product from a retail store, you will need to return to that store.
Where do you deliver?
We use Australia Post for delivery and we deliver anywhere they do.
How much does delivery cost and how long will it take?
This depends on where you live and how quickly you want your order. We’ve tried to keep the prices down as much as possible and you can choose from Standard or Express Delivery. We promise to dispatch your order within 2 working days of receiving it.
Standard Delivery usually takes 1 - 3 days for capital cities including Adelaide, Brisbane, Canberra, Melbourne, Sydney & Tasmania. Other Australian capital cities and country locations within Victoria usually take 1 - 4 days.
Express Delivery - Next business day delivery is guaranteed to all street addresses and post office boxes within the Express Post Next Business Day Network, if posted on a business day Monday to Friday in accordance with conditions set out on Express Post items. (See www.auspost.com.au for more information.)
Please note that weekends and Public Holidays are not classed as working days.
Do you always meet your delivery timescales?
We’d like to say yes, but we cant guarantee it every single time.
What happens if my order comes over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
What if I’m not in when you make a delivery?
Don’t worry. The Australia post courier who delivers your order will leave a card saying they’ve called, but no one was at home.
There’ll be a phone number for you to ring to collect it from your local Australia Post office.
What’s your return policy?
We have a straightforward return policy. If you want to return something, for any reason at all, we won’t argue. You have up to one month to make your mind up about any order. As long as we receive the returned unused and unwashed item within a month of the receipt of your order, and please ensure it is in its original packaging, we’ll exchange or refund it, no questions asked.
Please note, sale items work slightly differently. These have a seven-day return policy if you wish to change your mind to enable us to process the return and put it back into the sale section before the sale ends.
What happens if I don't like the items?
No problem. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund. Please enclose your receipt.
How long does it take to process my returns?
We try to process returns as quickly as possible, but it can take up to twenty-eight days when we’re very busy.
Where should I send my returns?
If you are returning goods for refund or exchange please contact us to arrange return on
firstname.lastname@example.org or 03 9552 6090 for more information.
Do I have to pay for postage if I want to exchange an item?
Yes, you will have to pay for return postage yourself.
What if I want to exchange my item for something cheaper or more expensive?
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. That seems fair to us.
How long do I have to exchange items?
As with returns, we offer you a whole month to make your mind up, except for sale items, which must be exchanged within 7 days if you change your mind.
Our returns policy is an addition to your rights at law and does not affect your statutory rights.