Frequently Asked Questions

General

If you have any questions about something you read here, or need help shopping online with us, please use the contact us form or call 1300 304 269 Monday to Friday between 8.30am and 5pm.

We retail the AURA range online and all our products come with a 14 Day Money Back Guarantee and 12 Month Warranty.

And whilst we don’t have a retail store, we do have many beautiful retail stockists throughout Australia and NZ. If you would like to view our products we encourage you to visit one of these stores. A list of our stockists can be found here.

Register Now for our e-newsletter and be the first to hear about sale events, special offers, new product releases and more.

Payment & Purchasing

We accept Visa, Mastercard and Paypal.

The Aura website uses SSL Encryption and all payments are processed by the eWay Payment Gateway which is tier one PCI DSS compliant. This means Eway adheres to the highest security standards set by Visa and MasterCard. EWAY guarantees that customer and credit card data is secured by military–grade software and encrypted by Ingrian devices to offer the highest level of protection possible.

Please refer to individual products for sizing.

Yes, we can send your order as a gift but please note that the tax invoice will be sent with the parcel. If you don’t want this to happen you must advise us when ordering.

Unfortunately, you're unable to add or delete items from your order. However, you can create a new order. Please use the contact us form or call 1300 304 269 Monday to Friday between 8.30am and 5pm and we will assist wherever possible.

If your credit card has been declined, it's best to talk to your local bank.

No, you don't need an account to place an online order, however by creating an account with us you'll be able to:

  • shop faster
  • manage and track your orders
  • receive exclusive emails offers and previews.

If you've forgotten your password, please go to LOGIN and click 'Forgot your password'.

If you already have an online shopping account with us and would like to manage your preferences, simply ‘LOGIN’ to your account, Click ‘Email Preferences’ then Update your preferences and 'Save Changes'.

Delivery

Delivery is $9.95 flat rate for Australia wide.

FREE Shipping applies to all orders over $150 Australia wide.

Typical delivery times expected are:

  • Melbourne - Approximately 1-3 business days
  • Sydney, Adelaide - Approximately 2-5 business days
  • Brisbane, Perth - Approximately 3-7 business days

All areas outside these metro locations please allow up to 8-10 business days. Please note these time frames are estimates and Australia Post endeavours to meet these estimates at all times.

Dispatches occur Monday to Friday excluding public holidays.

We are an Australian business and we currently ship to New Zealand, Singapore, United States, Canada, United Kingdom and Ireland. Please note that bedlinen sizes can differ between countries. Please refer to individual products for sizing information.

Yes, orders can be delivered to PO Boxes.

Yes, someone needs be available to accept delivery, as Australia Post requires a signature as proof of receipt. For your convenience, we suggest having your order delivered to your work address if you are unable to be home during business hours.

By close of business on the day your order has been dispatched, you will receive an email from us with full tracking details and information so that you can monitor your order online.

Warranty

Yes, all Aura products are backed by a 12 month comprehensive warranty.

Aura warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Aura’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

This warranty does not cover:

  • Normal wear and tear
  • Damage arising from abnormal use, or abuse
  • Products which have not been maintained, or which have been modified
  • Any indirect or consequential loss.

This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions Aura will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Aura to be faulty a new item will be provided. All other warranties, express or implied, are excluded.

Aura is committed to the excellence of our products and providing superior customer service. Our customer service team is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at hello@aurahome.com.au if you require any assistance with your product after purchase.

AURA

60 Corporate Drive, Moorabbin
Victoria 3189, Australia

Email: hello@aurahome.com.au

Phone: 1300 304 269