Shipping


AUSTRALIAN DELIVERY

We deliver all of our products Australia-wide. Excepting weekends, all orders usually ship within 24 hours of payment. Deliveries take place Monday to Friday during normal business hours. Our couriers offer a door-to-door service, so please nominate an address where someone will be available to sign for the delivery, otherwise a card with a contact number will be left to arrange collection at a later date. Couriers do not leave parcels unattended. We use carriers that are both convenient and cost-effective, including Australia Post, Toll and other select courier services.


ESTIMATED LOCAL DELIVERY TIMES

  • Melbourne - 1-3 business days after dispatch
  • Sydney, Adelaide & Canberra - 2-3 business days after dispatch
  • Brisbane, Hobart & Perth - 3-4 business days after dispatch
  • Perth & Darwin - 5-6 business days after dispatch

Please allow up to 10 business days for rural deliveries. Note: Since estimated delivery times cannot be guaranteed, we suggest allowing up to 10 business days after dispatch for all deliveries.


INTERNATIONAL DELIVERY

International Shipping is currently available to New Zealand, Singapore, United States, Canada, United Kingdom and Ireland. Our international shipments are sent via Australia Post through Express Post International or Parcel post. For more information on International shipping please contact our customer service team here.

International shipping charges:

Country

< 1kg

1-3kg

> 3kg

New Zealand

$25

$45

$60

Singapore

$30

$50

$60

United States & Canada

$35

$65

$80

United Kingdom & Ireland

$40

$75

$100

ESTIMATED INTERNATIONAL DELIVERY TIMES

Approximately 6-10 business day delivery to metropolitan areas of major cities, however we suggest allowing up to 28 business days after dispatch for all international deliveries. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.


CUSTOMS, DUTIES AND TAXES

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.


TRACKING

Once an order has been dispatched, an email with tracking details will be sent to the customer's nominated email address. For any enquiries relating to tracking an order, please contact the AURA Customer Service Team here.